Junior, I agree but how will this happen. Bean counters at top who know nothing about basketball, how do they measure customer satisfaction? This cockup of forgetting games were on is embarrassing, but nothing will get done. All the talk of creating a culture, be it teamwise or club is main goal or organisations. But bsa continue to have a crap one. Staff turnover due to being under trained, inexperienced and underresourced is main problem. Just looking in from outside they put young people in a job that's definitely too hard for them for crap pay. They get sick of it, quit, then it starts over again with a kid that has no idea.
And then, just generalizing, referees get jobs and act like they're still on the court, can't admit mistakes. I remember being told by a staff member that a kid wasn't eligible, told me not to play him. Knew I was right so did anyway, someone finally explained rule to him.
So maybe not too newer blood, just find some proper administration with experience.