If SA wants credibility in Basketball the Winter Season and State Championships needs to be run the same as Nationals and Premier League when it comes to finals. It use to be this way and it made the finals series interesting and less predictable. It also prepares players and coaches for that next level of Club Championships, Classic, ECC, SCC, Nationals and beyond. The players and coaches are robbed of the opportunity to play in a professional competition where their efforts are taken seriously. I feel the leadership lacks respect for players and coaches and the enormous amount of time sacrificed to train and play their sport. This is at the expense of many other activities they could be doing but they commit all year unlike most sports that are seasonal so should be rewarded with the opportunity to experience a full finals series. Parents give an enormous amount of money via their clubs to BSA and at the door to run a professional basketball league but they are not offered a professionally scheduled competition. The removal of pro relegation and the Increasing number of changes not only in summer but also winter to address divisional issues is alarming. The drop out rate for girls and lowering numbers is of great concern as well. Then we get to the removal of 2nd division 2 teams removal from the state championships, the backfilling of teams in regular competition or splitting of divisions in the first 5 weeks and the opportunity for more talent to be identified and an even greater level of competition to assist with development by playing against the unknown. Even the merchandising at state championships where young players are excited about getting their state champs jumpers and the pride that goes with wearing it and the inspiration to other players to work hard, move up a division and have the opportunity to participate in the next state championships is all disappearing. I feel there is a perception that it has become all about the employees, the referees, the door staff, the high performance group who seem to be just looking for the next big thing or a predetermined group about and not in the best interest of the state as a whole with an emphasis on team first and trying to get the win over showcasing specific players at the expense of all the playing group and the results. It just all lends itself to the criticisms that suggest that the organisation tasked to run a professional competition just doesn't care about the customer, that is the players and the coaches. That is poor business and loyalty customers are ready to walk. Time for a change to a customer focused business model that means engagement, what does the customer want, what are they willing to pay for to keep their loyalty. But it seems loyalty may already be lost and a new Customer focussed business is about to raise its head and offer a better product. Lets hope either way the players are the winners in it all.