Mine is not working either :(

It's perform, are you surprised?

Never had a problem with livebasketball.tv before.

Maybe they did not expect the volume of users for the WC?

same - shambles!

Mine not working either :(

Not working :(

so i wanted to watch on my ipad - wasnt working. i thought well lets try it on my android phone - not working. so i decided fuck it, probably not working on mobile devices, have to get my laptop ouf of the bag but guess what - not working either. i hope they fix it until the usa game...

IT'S BACK!!!!

Is it seriously back? Just rage-quitted after an hours work of hopeless efforts to power the streams up.

doesnt seem to be

Mine's not working either!

Again the operator reckons it's the same issue that a few people have reported....

Frustrating...

Does anyone know any decent illegal streams?

nah its not up. nobody cares about angola korea though

Can't believe they seemed to not have prepared their IT infrastructure for more than 10 parallel requests...this is total crap!!!

in the uk and its not working

no, still not working.

I saw last quarter of Korea Angola.. was working well clear HD.. now trying egypt serbia and getting nothing..

Are you guys maybe accessing it in locations where geoblocking is in place? Fiba have done a beauty on geoblocking me in japan - good one fiba!

johny, are u serious..? its not working because the site is crashing not because of geoblocking, not because of our internet connection, not because of our slow pcs and not because of the freaking moon position

if it doesnt work for the tall blacks im going to smash up my flat..

Plenty of people, including me, have had feedback from the live support part of the site. The problem is at their end, not ours. Just have to sit tight and wait for it to be fixed. It sux but there's nothing else you can do

I have cancelled my subscription!

Finally working for me

I tried on a bunch of different devices, none were working, it is pretty obvious they have had a horrid start to this event but instead of acknowledging it what annoyed me was the message on the help page saying all is working well with their streams...I requested my money back and cancelled subscription.

Have been trying to connect to the live stream content for hours now... never seen such shitty streaming service. If they can't fix whatever the problem is within 1 day, than I'm surely cancelling.

Has anyone actually been able to get live streaming out of this? And has a possibility to prove it with a screenshot or something?

Message from livebasketball.tv:

We apologize for the inconvenience caused. We are aware of the issue and the technical team is working on it.the team is trying to resolve the issue as soon as possible.

I am in Cracow, Poland. I've been trying for about 2hours and still not working. Contacted the live support. Some guy named Rahul told me they are aware of the issue and they are currently working on it.
Shit happens :-/

I subscribed with the only purpose of watching the world cup. It's not working. Tried everything. Emailed them...

I don't know you, but I call this a SCAM

I'm in Singapore and it's not working either. It was for Phi vs Croatia but after that game nothing.

Same shit here in Warsaw, Poland. I tried from to watch it from the very first game and still no luck. :-(

It doesn't work in France either:-(
Since 12:30, and now it's 17:40...

im an aussie living in singapore
watched phils vs croatia. just had to let the screen run for about five minutes then played fine for whole game
then watched korea vs angola. had to refresh about twenty five times till i had that loading thingy. again let it load for five minutes and then whole game played fine
sitting here now waiting for load screen on australia vs slovenia been running for maybe twenty minutes.
this sucks balls. emailed customer service but they dont read emails and just send back standardised emails. likely cancel when i wake up tomorrow

"My account" page does not work as well. I am unable to cancel my subscription. Do you guys have the same problem ?

Przemek, yeah, thats whasup.

Same here in Switzerland.. Hope it's fixed until the Greece-Senegal game!

not working in france !

two other aussies living in singas... what is this, do I know you? doesn't work either :(

Not working in turkey too. Funny thing is i can not even access "my account" page to cancel my subscription.

Not working in Thailand!

Not working in uk. Shame :(

Not working in belgium

Not working in The Netherlands. Hoping they get it fixed soon.

In Canada... I subscribed back in July and had absolutely no issues watching PBA games, the Asia Cup tournament in Wuhan, some of the u18 and Central America cup.

I queued the phi vs cro game 20 mintues before it started and the feed was working but very choppy using IE. I found it worked better with IE. Watching PBA games Chrome would not refresh the feed once it was lost. I tried chrome anyway and I still found it to be a little bit slow so I decided to try restarting my laptop and resetting my router.

Once I did that, it was over.... I havent been able to watch anything since. Just looks like its loading and nothing else.

I really hope they fix this issue fast.

Currently doesn't work in the UK. I 've send an e-mail to the customer services team, they haven't replied yet. I hope they fix this ASAP...

Not working in Cyprus!

I guess things like that happen some times, so I kind of understand. But on the other hand, it's been like that all bloody day. SO useless. Meanwhile, there's no response to my e-mails and no official statements on Facebook or Twitter. This is totally unacceptable. What are they trying to fix for 6 -or so- hours now?

Not working in Argentina either.

Not working in Spain. It's a shame

If I cancel subscription, i'll get my money back? If yes, how many days i have to do it?

Seems to be working now

still not working here in germany..this is so unprofessional

Still not working, and the online chat service says (this has been right now):

[Ruben] Streaming not working
[Yashasvi ] Hello and welcome to LiveBasketball.tv support, my name is Yashasvi , and I will be assisting you today.
[Yashasvi ] Please accept our apologies for the issues you are currently experiencing. We can confirm that our technical teams are working as quickly as possible to resolve the issue.
[Ruben] ok...
[Ruben] so no ETA
[Ruben] right?
[Yashasvi ] Unfortunately, we do not have a Estimated Turn Around time.

Poland - not working.

Ok, seems like only Greece-Senegal is working for me.

Dimman yeah.. looks like you earned one of their 10 available slots :P

Not working in Iceland!

Yay... :D

Now I got another for MEXICO V LITHUANIA

Working now in UK

Working great now.

Great game between Lithuania and Mexico - both teams Boomers have to play against.

USA vs Finland now on ABC TV channel 21.

still not working for me...

still not working for me :/

Now working USA - FIN

działa w końcu dobrze

in UK and its not working!!! i paid for this shit and its not working!!

I'm in Cracow, Poland and all I can see is this fucking media player preloader :-/

Not working in Norway. Have been trying all day. This SUCKS!

I had the same shit trying to catch the live games...doesn't work!! Please fix it!!!

Bitterly disappointed with fiba on a number of levels. They have geoblocked ALL live games that i can see on the sched (and were very sneaky about disclosing this), replays (if they ever materialize) may be gbd as well. I spent last night trying vpns with limited success, but i seems those with out geoblocking issues were no better off.

Well after my 1 dollar trial is over i aint re-newing!

Received email from Livebasketball.tv advising of issues due to demand!

Surely this is something they should have planned for?

Contact them to let them know if your issues.

Entire email received here:


Dear Live Basketball TV users

We are aware that many users are suffering access to the opening games of the FIBA Basketball World Cup today.

Firstly, please accept our most sincere apologies if you are affected by this.

The exceptional demand for the live games has taken our servers some time to adapt to. We are working to fix the platform and hope to deliver a more stable service to our subscribers for the rest of the event.

Further email communications will be sent to you when this fix is live and fully tested.

In the meantime, the Live Basketball TV Customer Services team are currently working to respond to all users who have contacted them today. If you were affected are yet to contact the team, we encourage you to do so by email at [email protected] The team will be extending the accounts of everyone who contacts them, and will confirm the extensions individually once they have been made.

Once again, we apologise for the issues many of you experienced.

Sincerely

Your Live Basketball TV team

Sent an angry e-mail and urge averyone else to to so as well...

Partial refund of US$1 to sign up? LOL!

Would be happy if they extended my subscription by a month...

gave up last night and figured id just watch the full game replays.
couldnt find them, so asked livesupport
they said in 24 hours. and i said but that sucks thye may reveal the scores when i watch tonights game
she then revealed the "technical issues" are not yet resolved, i.e. you wont be watching shit tonight sucker!
so i guess we will all be watching replays a day later

i wish i got for the $1 deal. i paid the $7.99 "World Cup Pass". lodging a paypal dispute today for non-delivery

do not workin france
question is WHERE THAT WORKS???!!!

and it's a shame to wait 24h for replay! no possible!!!

every year it's the same problems with livebasketballtv....

still streaming free illegal = best solution

angryyyyyyyyyyyyy

It worked for a quarter today on the New zeeland vz dominican republic game but now its back to not working... Argentina vs Croatia is on and I have no legal way to watch it.. and then they complain about piracy

Again not working, I have wacht New Zeland vz Dominican (WAS OK), now want to wacht Argentina and all the time no show image. Has anybody else have the same?

watching aus vs korea at the moment and its working
pressed play and was on load screen for ages. actually went off to do something else. then maybe ten or fifteen mins later i could hear commentsting. ran back avoided looking at score and scrolled it to the start.
hope it doesnt die before the end of the game!

still shitty we cant watch the matches from yest

Not work in Estonia as well. Contacted them - no answer!

Ok that is it, I am done. New day same shyte despite their emails about this being fixed.
Unbelievable. Where's my money!

It's not about the money really, we are loosing second day of WCh. Now I am using some illegal streams but the quality is very poor. :-(

Here from Brazil I got to wait about five minutes too. After that, Video quality is fine the whole game. if I change game, same annoying process.

Not working in Uk.

same shit different day...

I want to watch SERBIA vs FRANCE (in the UK)
and it seems to load forever..

Not working in the Netherlands for the 2nd day in a row. FIBA sucks

Evwn though I have paid for one month when I try to watch I live I get prompted to the subscription / payment page, anyone else experiencing this?

yeah same here

not working in poland

They sent an email with apologies:

"We are able to confirm that a fix has been launched to the platform that will allow subscribers to successfully access live streams from the games today, starting at 1030 GMT. The work of our technical staff continues to ensure that we do not see a repeat of the issues again during the remainder of the event. "

It did work at 10:30 GMT. It doesn't work now that the live games are on though...

I don't think you can watch whole game replays on demand. I haven't been able to find anything but recap highlights. good bit of weasely advertising. apparently you have to watch the game live. oh yeah. streaming is totally not working- uk

I paid for the second time, as subscription description and price have changed. I was thinking they did some job on their side and would work. Unfortunately I have two subscritptions active and it still doesnt work.
For those who dont know if refund is possible I can confirm that you should start dispute procedure in your issuing bank for non delivery of services. If you bank will follow all required chargeback procedures you can 100% sure you will receive your money back.

@pug79. they normally have full game replays they are just running late on the world cup games.

aus vs korea worked all the way thru.
currently watching serbia vs france. took ages to start (maybe fifteen minutes) but running good since

@filaus That's great news. thanks for your input. Ive sent a concerned email. lets all do our part and send one to hold these people accountable.

after all, with $1 signup and something like $8.95/month after that they've receive a lot of money from all of use and im wondering, since weve received 0% service shouldn't we be entitled to something? paying money was our part of the deal- they've completely fallen short of their part. unfair and frustrated is all I can feel.

yeah i feel you! i paid the 7.99 subscription.

and when they told me this morning that the replays were gonna be another 24 hours (i.e. abot 36 hours after the match) i was fuming. because it menat i would hear the scores (which i did!!) before i could watch the replay.

and yep ive sent many an email already. live support insisted i had no chance of getting a refund from them. so paypal would be the easiest recourse.
but seems to be working now. but yes agree shit that replays on demand are not timely as i would love to watch the some of the later games of today after work before the live games start.

Also not working here in Canada since yesterday. They stole my money!!

Live support said:
"We can confirm that we are aware of the issue you have raised. This is currently being investigated by our technical team and will be resolved shortly. There seems to be some issue with the site. The technical team is trying to resolve the issue at the earliest. Sure, we are in touch the Tech team and they are working on getting it fixed at the earliest.
Unfortunately, we do not have a Estimated Turn Around time."

09:09:46 PM [Amrin] Hello and welcome to LiveBasketball.tv support, my name is Amrin, and I will be assisting you today.
09:15:34 PM [Amrin] We apologize for the inconvenience caused.
09:15:39 PM [Amrin] We are aware of the issue and the technical team is working on it.

In Canada... Day 2: It seems to work on my phone now but not on my laptop. Makes no sense.

Simply not working for UK.

Since yesterday that I get a geo restriction message apearing on any live stream of any FIBA WCup game.

It's rather frustrating!!! :(

seems to work fine in germany now. Have been able to watch the whole france-serbia game in good quality and with no interrupt. hopefully it stays that way...

It stopped working in the second half of the Serbia-France game and not working. They also stopped responding to the e-mails. Very dissappointing comparing to the NBA League Pass.

Istanbul / Turkey

Currently not working in Singapore. Have only been able to watch part of NZ-Turkey, part of Senegal-Greece and Argentina-Croatia. Most of the times however the video does not even start playing. Paid the Global Pass just for the world cup and so far I would not say I am a content customer.

Working in Norway, watching Brail - Iran

Working in Lithuania

Guys,
I do not know if this helps but I tried couple of options
iphone - working from time to time
ipad - media player error
pc - mozilla firefox not working
and finally I tried to switch browser to Chrome on PC
and guess what ?
it is working fine
Try to use Chrome if you did not try this option
cheers

at the moment it is working here now

It's been working in Gran Canaria today.

Not working in Paris since 2 days....
Right now I jus't even can't reach anymore the home page !!!

It works but every link i press goes to lithania angola and I want to watch USA. Any game i press goes to lithuania one. Anyone has same problem? is there a fix?

I had the same thing happen to me. it always went to brasil iran. everntually I was able to watch usa. however I had to refresh it countless times during the game.

they obviously just dont have the bandwith to keep up with the demand as it seems to work for some (sometimes). so far i have been able to watch four games (two each night) in slight delay, usually hopping on at half time.

im in singapore. using chrome on a mac book pro. not sure if it is making any difference at all, but I clear the browsers cache after each game.

basically after i hit play, i usually have to wait anywhere between five to fifteen minutes and then it works fine.
so far only one game i wanted (aus vs slovenia) the screen never got past the loading screen.

also while i think everyone should advise livesupport of their absolute hopelessness, i wouldnt take any notice of what they actually advise you. its the same old copy and paste bullshyte. i have had answers that dont actually relate to the question!!!

ive been a big ass whinger so ill give credit when credit is due. while its still annoying not having full replays, the live games still to be working okay right now.

and i actually got an email frm Paul Stimpson of FIBA TV who said that everything was fixed about half way through yesterdays games. so lets see how they go.

Seems to be working fine in the UK as of 14.00 (UK time)... After having missed first two days of the tournament!!! pffffff

Working fine in Brazil since Turkey-USA yesterday.

Now working in Paris, but image quality is really dirty, very very very disapointed to have paid 8.99$ for THAT, I feel like having it deep in my ass

Once again, I even can't even reach the home page !!!
Starting to be fucking angry

They have managed to put 2 full games up On Demand!!!!! wow great effort guys :(

I was looking forward to watching some other countries play, but not looking likely at the moment.

But Spain vs Brazil at 5:30pm today should be a great game.

On demand 7 gigs per game wtf
ridiculous
can't watch anything on demand
very very poor service

Paypal money transaction system doesn't work, i can not select it.

Opened it in incognito mode on Chrome

I forgot... Go SERBIA!!!

Another thing I found out. I have adblock and avira browser safety as extensions in Chrome. Adblock is fine but Avira doesn't let the site load.

Give it a shot,

Cheers

And again. Blocking the GIGYA tracker causes the issue.

Go SERBIA