Sorry VP. Consumer Affairs can and will get involved if required - but it would take a VERY serious procedural discrepancy for them to do so. The new act even allows for a member to take something direct to the magistrates court, where it is deemed the association management has engaged in oppressive conduct, which by definition includes conduct that is against the interests of the members as a whole OR by failing to act on an issue.
There is nothing in the act (old or new) that would require Consumer Affairs to refer to BV. CA treat each incorporated association as its own entity, a legal entity duly registered with the state. Knox's constitution requires they be part of BV, but does not require much more than that, so it would not give rise for CA to refer to BV in the case of a dispute between members and board.
As for an SGM, failure to recognise a legitimately called for SGM or refusal to hold such an SGM would put current Board members in the position where they could be legally charged for failing to exercise their duties as directors or, as suggested above, brought to the magistrates court on a charge of oppressive conduct.
The Knox constitution allows for 10% of members to call an SGM, which must be held within 28 days of the call.
As I said earlier, if they refused to do so, BV could disaffiliate them, follow up with CA on behalf of the members or a bunch of other actions, all of which would result in difficult position for the current board.
BV will do no such thing of course, they have demonstrated in the past an incredible capacity to sit on their hands.
Now to be honest, none of what I've heard above sounds all this serious, its sounds a spat between the board and some interest groups. Given my ten minutes of research on Knox's constitution, I am not surprised at the conflict!